Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS
HERE FOR YOU
At Royal, we believe that customer service should be our top priority. That's why our team is available to answer all your questions.
Here are some frequently asked questions!
ROYAL INTENSIVE TREATMENT
What is intensive treatment?
The intensive treatment deeply repairs hair. It penetrates to the hair's cortex, which is rare on the market. It also treats the scalp and porosity. The Royal intensive treatment helps restore maximum hydration lost over time. It is a rejuvenating hair treatment that restores suppleness and shine.
How often should I repeat an intensive treatment?
It all depends on your hair styling habits. The more damaged your hair is (bleaching, heat, etc.), the more often treatments should be performed. The maximum allowed without overloading the hair is every 8 weeks. Generally, it is advisable to repeat the treatment with the change of seasons.
Will the intensive treatment change my color?
IT DEPENDS! In general, the original Intensive Treatment does not change hair color. The Platinum Intensive Treatment for blondes neutralizes yellow/golden tones. The regular (white) formula never yellows blondes. Very porous hair or hair with highly pigmented colors may lighten.
How to maintain the Royal Intensive Treatment?
It is important to understand that after an intensive Royal treatment, you should avoid continuing to treat your hair at home. This overloads the hair and can damage its condition.
Avoid all these ingredients in products for a minimum period of 2 months:
- keratin
- proteins
- amino acids
Since hair needs hydration or nourishment, only moisturizing products are appropriate after botox. All repairing or reconstructing products should be avoided for the duration of the intensive treatment, as they provide nourishment.
Royal offers several moisturizing products without nourishment, ideal for maintaining the treatment at home.
Can intensive treatment damage my hair?
BUT... poor treatment maintenance can harm the condition of your hair. You should avoid nourishing treatments (protein, keratin, and amino acids) for a period of 2 months.
Why? Because there's a maximum amount of nutrition hair can absorb, and hair botox practically provides that maximum. So, for a period of 2 months, you should only provide hydration.
When should I do the intensive treatment if I color my hair?
If you wish to dye or bleach your hair, it is best to do so BEFORE the Royal intensive treatment.
If you have already had the intensive treatment and wish to dye your hair, it is best to wash your hair 2-4 times before dyeing so that the dye does not slip off the hair.
Bleaching after the intensive treatment risks removing the effects of the treatment.
ROYAL NANOPLASTY
What is nanoplasty?
This is a natural, formaldehyde-free smoothing treatment that controls frizz and loosens curls.
This treatment does not suffocate the hair like other Brazilian straightening treatments; rather, it straightens from within while hydrating the hair fiber.
How long do you have to wait before getting nanoplasty again?
Royal Nanoplasty treatment lasts from 3 to 6 months. It can be redone every 3 months.
Can nanoplasty change my hair color?
This isn't automatic for all clients, but it can often fade colors. Especially highly pigmented colors.
How to maintain nanoplasty?
To maintain your nanoplasty treatment at home, avoid hair nutrition products (protein, keratin, and amino acids).
Royal offers several at-home products that are moisturizing and free of nourishing ingredients to facilitate maintenance.
Maintenance must be followed for a minimum period of 2 months.
You must avoid salt (chlorine and sea salt) throughout the treatment, as well as products with sulfates, as these are abrasive for the hair.
When should I dye my hair?
If you wish to bleach your hair, it is best to do so BEFORE nanoplasty.
If you wish to dye your hair, it is best to do so AFTER nanoplasty, i.e. after 2-4 shampoos following the treatment.
Bleaching your hair after nanoplasty may remove the effects of the treatment.
Can I still straighten my hair?
YES! Nanoplasty softens curls but does not straighten them. Hair will remain very malleable and can be styled as desired.
ONLINE ORDERS
How long does delivery take?
When you place an order, it takes approximately 1-2 business days to process, and then delivery can take 1-3 business days.
What should I do if an item is missing from my order?
Email us at info@royalbotox.com to let us know about the issue with your order.
What should I do if a product was broken during delivery?
Unfortunately, sometimes delivery can damage products. Please inform us at info@royalbotox.com with a photo of your broken product to get a new one.
What if I haven't received my order?
First, you must contact the carrier to find out if they were able to make the delivery. The carrier will be able to guide you in finding your order. Afterwards, if the carrier is unable to locate your package, contact us by email: info@royalbotox.com
Why is a signature requested upon delivery?
TO AVOID THEFT! To avoid package theft, Royal always requires a signature upon delivery. This is how we ensure that the package is handed directly to our valued customers.
What should I do if I can't find the intensive treatment in the shop?
Hair botox and nanoplasty treatments are exclusively for hair professionals. They are not sold to the public.
ROYAL PRODUCTS
Are Royal products paraben-free and sulfate-free?
YES! All products are paraben-free, sulfate-free, and phthalate-free.
Are Royal products gluten-free?
YES! All products are gluten-free.
Are your products cruelty-free?
Royal uses no animal-derived ingredients and no products are tested on animals.
Do all Royal products have the same scent?
YES! All ROYAL products have the same signature scent.
Can I use Royal products on extensions?
YES! All Royal products can be used on all types of hair extensions.
Can I use Royal products without having received treatment
YES! Royal products can be used at any time, even if you haven't had a hair treatment.
After how many uses can one see results?
FROM THE FIRST USE! From the very first use, you'll notice greater softness, shine, and manageability. The deep benefits (reduced breakage, strengthening, etc.) will be felt after a few weeks of regular use.
Can several Royal products be mixed in the same routine?
YES! All Royal products are designed to work together. For example, you can use the sebum control shampoo, platinum mask, and hydrating conditioner.
Can Royal products be used daily?
YES! All our products are designed for frequent use. They cleanse, moisturize, and protect hair without weighing it down, while maintaining the scalp's balance.